technical support

technical support　技术支援　

User-friendly assistance for individuals having technical problems with electronic devices.The technical support team is composed of individuals that are familiar with the ins and outs of a device.With this knowledge，they are able to troubleshoot most problems that a user experiences.Information on how to reach technical support is usually provided with the packaged materials included with a device.Technical support may be provided over the phone，through email，or with a live-chat interface.